posted by Lorraine at 9:25 AM |
Unlike my seestor Gill, I had all service done on my vehicle at the dealership. During a routine oil change, the dealership broke something in my shift changer thingy while moving the car and called me to tell me and blame me. The repair would cost $1,500 to fix with parts required from Japan. I let them know that I would not be paying for the repair as they had broken it and the Service Manager said "you must have known something was wrong with the car and I was therefore responsible". I told him this would not be playing out this way and I'd speak to the guy in charge of the dealership when I got there. Magically, by the time I got to the dealership, (and said my sister might find this an interesting column to write about) they agreed to fix the car, give me a loaner (nice car, thanks again)and call me three weeks later to say my car was ready - no charge. No matter where you service your vehicle, if something goes wrong, the first line of defense is always deny, deny, deny. Keep fighting and don't back down. Sorry. that was a bit windy.
I feel so used....
yea, you love it.
Oh the stories I can tell about dealerships, warranties and dirty tricks. I've worked at a bunch of them. Sad to say, human nature at its worst seems to materialise during warranty service. The warranty system is seriously flawed and is the cause of so many problems. Cars aren't pieces of furniture. They are complex machinery. The manufacturer seems to believe the dealer should be able to handle everything on their own and if too much static comes through the zone and service reps, they send 'fixers' out to read the riot act at dealer principals. Subtle threats, ie "you want to get enough of the hot selling models for stock? Stop sending us so many warranty claims." I've seen it all.
Huh... and then there's Honda. I just took our Honda Odyssey in for it's 100,000 km service. I knew the brakes were going to need to be replaced. Turns out the original rotors still have plenty of life left in them. Pads, tranny fluid, brake fluid. Off you go Mr Brown. I have never been so impressed with a vehicle. It drives like the day we bought it.Except for the spot the dog barfed. That's never been quite the same.
Hondas are great cars. My 2005 Accord still runs like its brand new.
Mr.Brown: drove the 2011 Odyssey Touring a couple of weeks ago on a press thingie... the wide screen video screen and sound system would make you want to park in a plaza wih a convenience store so you could run in for movie-like snacks as you while away the hours in cushy Captain's seats with digital sound reverberating.Oh yes, it drove really well, too and achieved remarkable mileage - for a large vehicle - 8.9l per 100km!
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