November 9, 2010

Me & My Furnace & Reliance

My furnace started going wonky last week. The thermostat is set to drop to 65 degrees at 9am, because that's when we would all be cleared out for work and school.

So. I started working from home 7 years ago, which means that now every day at 9am I go to the thermostat and turn it back up. Don't tell me to reset the thermostat. I have a routine, and if I didn't turn it back up I wouldn't know it was time to put the kettle on again for my second pot of tea of the day. There is a method, you see.

Anyway, last week, I noticed something funny. Usually when I nudge the temperature up, the fan kicks in and I'm rewarded with the reassuring woosh of things working as they should. No woosh. I scowled, and made my way downstairs. The behemoth in the corner seemed okay. I touched the pipe thing, and it was hot. I gave it a couple of bangs for good measure. I glanced at the litter boxes and reminded myself to scoop them. Little pigs.

Back upstairs, it took all morning for the temperature to creep back up. I knew this was wrong, but after having spent most of the last two weeks jousting with Cogeco over a shoddy modem they have no intention of making better, and Rogers over an iPhone that has a mind of its own, I was hardly in the mood to start all over with yet another faceless 800 number established solely to make me cry.

I then got to envisioning Little House on the Prairie vignettes. I pictured waking in the night to no heat. None. And no Pa to start a fire in the woodstove I don't have. I pictured the boys huddled around a candle for warmth as they ate cold beans. I pictured chipping ice from the bowl in the washstand to rinse my face with frigid water. What can I say. I read too much as a kid.

I called Reliance Home Comfort. After much burrowing in my pile of To Be Filed, I found an invoice that seemed to indicate I had a program for just such a calamity. I called. They said they'd come out. I tentatively asked how much this would cost me. She assured me I was covered because I had A Plan. I didn't believe her, but told them to come anyway.

The furnace is 15 years old. Mom put it in just before they sold me the house. I figured the Reliance guy would show up, shake his head and tell me I needed a new one. That is the way my life goes, for the most part. Nope. Chris Basutti trundled in with his tool belt, sprawled in front of the furnace and pretended the litter boxes weren't a few feet from his nose, and pulled apart the furnace. He replaced the fan motor. He cleaned it all out. He did some other stuff. My furnace is like new. He showed me the invoice - 1,053 bucks. My charge? Nada. Yay!


Anonymous Anonymous said...

Yay! Insurance that works.. Wonderful!

November 09, 2010 12:26 PM  
Anonymous buzzwhack said...

$1,053 dollars for a fan motor re & re? I'm in the wrong damn business!

November 09, 2010 12:50 PM  
Anonymous Anonymous said...

awesome for you!

November 09, 2010 1:48 PM  
Blogger Chris Brown (not the felon) said...

But when he bent down to do all the work did he have a plumbers butt?

Some things are worth paying a grand to avoid.

November 09, 2010 2:37 PM  
Blogger Lucywestie said...

Good job you didnt say "Plumbers Crack" because I think thats a new street drug for handymen!!

I am currently in the frame of mind that all these companies from Gas supply companies to rental car companies are out to scare you to death with "insurance". [The old, "well if something happens you are on the hook for thousands of dollars" etc].
Then something like this comes along and I dont feel so "anti world" any longer!!
This will only last for a day or so then I go back to pissing and moaning about insurance.

November 10, 2010 1:46 PM  
Blogger DJW said...


This mirrors my experience that I blogged about in 'Boil Water! I Have to Shave My Legs' a few years ago.

Yes, Reliance works!

Which reminds me, I have to register the new furnace with them.


PS "Dad's I.D." made me cry. My Dad's pocket knife is is my pocket.

November 10, 2010 6:43 PM  

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